Station Manager, NSEWL

Safety and Security

  • Ensure safety of passengers, employees, contractors and public in the stations
  • Ensure safety and security procedures are understood and adhered to
  • Oversee the Transit Security Officers in stations to safeguard and protect the people and property within stations
  • Undertake security checks in the stations

Customer Service

  • Ensure that the customer service standards are met
  • Handle and manage demands from passengers with special needs

Reliability

  • Open and close stations timely 
  • Promptly respond to station / train incidents and emergency

Leadership and People Management

  • Manage and motivate station staff under his/her charge with direction from SOM or higher management
  • Mentoring, guiding and coaching the novice and at-risk staff under their charge

Automatic Fare Collections

  • Handling of Automatic Fare Collection including security, cash transactions, control of AFC keys and PSM/GTM log-on cards, and serialised tags/seals, access to the AFC/trolley store and AFC equipment, and retention period of AFC records

Station Operations, Equipment and Facilities

  • Responsible for:
    • Efficient performance of stations’ equipment
    • Cleanliness and tidiness of stations
    • Conservation of energy in stations
  • Work closely with the cleaning contractors to ensure the standards of cleanliness in stations are met
  • Report any equipment fault

Others: 

  • To meet the expected demands and targets set for station operations
  • Improve the level of operation and customer service continually
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