Inside Sales Account Manager, Lead
<strong>Job Description<br><br></strong><ul><li> Own and achieve sales targets: Accountable for meeting and exceeding assigned sales quotas, and for executing marketing campaigns, programs, and objectives aligned with company goals. </li><li> Lead and inspire the Inside Sales team: Provide direction, coaching, and motivation to Inside Sales Account Managers to ensure all Key Performance Indicators (KPIs) are met. </li><li> Drive team productivity and performance: Monitor sales activities, pipeline development, and productivity metrics to ensure optimal team effectiveness. </li><li> Enhance communication and collaboration: Foster strong relationships with internal stakeholders and customers through clear, professional, and timely communication. </li><li> Manage escalations effectively: Address and resolve customer or team-related escalations promptly, ensuring positive outcomes and customer satisfaction. </li><li> Optimize operational efficiency: Develop and implement strategies to streamline processes, improve efficiency, and increase overall sales volume. </li><li> Performance management: Conduct regular performance reviews, provide constructive feedback, and implement development plans for team members. </li><li> Ensure service excellence: Oversee call volumes and service level adherence to maintain high standards of responsiveness and customer satisfaction. </li><li> Champion customer advocacy: Lead initiatives to drive the team towards achieving Net Promoter Score (NPS) and other customer experience goals. </li><li> Achieve business results: Responsible for meeting monthly, quarterly, and annual revenue and performance targets. </li><li> Ensure compliance and process adherence: Maintain team compliance with established company procedures, policies, and quality standards <br><br><br></li></ul><strong>Qualifications<br><br></strong><ul><li> Education & Experience: Bachelor’s degree in Business, Marketing, or a related field preferred, with at least 5 years of experience managing an Inside Sales or Telemarketing team and a proven record of meeting sales and performance targets. </li><li> Leadership & Management: Demonstrated people leadership experience, including coaching, performance management, and driving team motivation to achieve KPIs and business goals. </li><li> Industry Knowledge: Sound understanding of Telecommunications and IT services, with the ability to align solutions to customer needs and business outcomes. </li><li> Performance & Results Orientation: Highly results-driven, comfortable working towards defined sales and operational metrics, with strong analytical and problem-solving skills to improve team productivity and efficiency. </li><li> Communication & Interpersonal Skills: Excellent verbal and written communication in English, with strong presentation, interpersonal, and stakeholder engagement abilities across all levels. </li><li> Professional Attributes: Proactive, decisive, and adaptable with strong consultative selling, time management, and organizational skills. Maintains a high level of professionalism, integrity, and customer focus while performing effectively under pressure. </li><li>We regret that only shortlisted candidates will be notified.</li></ul>
