Join the TP Family

We believe in cultivating a supportive environment where every employee is valued and encouraged to succeed. A strong emphasis on work-life balance ensures our teams remain innovative, happy, and motivated.

Diversity and inclusion are central to our culture, making sure all individuals feel welcomed and empowered to thrive.

TP follows equal opportunity employment practices.

About TP

TP is a leading force in global digital business solutions, enabling top companies to reach operational excellence with smart, technology-based services.

With more than 500,000 talented employees proficient in over 300 languages, we offer both broad international capabilities and localized expertise, making a meaningful difference for clients and communities.

TP and You

Our approach blends the latest technology with personalized support to make day-to-day interactions smoother and more secure. You will join a group that excels in adaptability and outstanding support for customers in any scenario.

In this position, you will manage a wide variety of customer needs, using creative thinking to overcome challenges as they arise. Each workday is an opportunity to engage with people from many backgrounds and expand your skill set. Growth is encouraged—many of our leaders, including the Chief Client Officer, began their careers in frontline roles at TP.

Benefits of Joining TP

- Paid training from day one
- Competitive wages
- Full suite of medical, dental, vision, and 401k benefits
- Paid time off
- Wellness and engagement initiatives for employees

Position Overview

Healthcare Customer Service Representatives engage directly with customers, using innovative solutions to handle inquiries and resolve concerns.

Key Responsibilities

- Address customer queries through phone, email, chat, or social platforms
- De-escalate difficult situations calmly and efficiently
- Escalate issues as appropriate
- Assist customers and process payments when required
- Document interactions for audits and reporting accurately
- Share feedback on trending problems and customer concerns
- Upsell services when necessary

What We Look For

- Ability to work effectively in a remote team environment
- Preferably six months or more of previous customer service experience
- Minimum age of 18 years
- Typing speed of at least 25 words per minute
- High school diploma or GED completed
- Experience with desktop computer systems
- Excellent communication skills, written and spoken
- Logical thinking and creative problem-solving capabilities
- User-level knowledge of Windows operating systems
- Strong organization and prioritization abilities

Work from Home Requirements

- Internet download speed of 12.0 Mbps or higher
- Upload speed of at least 3.0 Mbps
- Reliable internet provider with less than 50ms ping and zero packet loss
- Proof of internet speed capability
- A clean, quiet workspace at home