Customer Service Center (Part time)

  • Flexi shift hours (min 4hrs/day).
  • Initial 3-6 months in office (adjustable based on progress).
  • WFH possible later (after systems & workflow familiarity).
  • Max 35hrs/week (per FHR guidelines).

    Key Responsibilities

Guest Services & Enquiry Handling

• Answer inbound calls from guests in a professional and timely manner

• Resolve customer enquiries related to orders, feedback, or promotions efficiently

• Guide customers through our online ordering platforms

Order Logging & System Use

• Use Linux-based tools (e.g., PuTTY) and internal software to track and manage guest interactions

• Enter orders and guest feedback accurately into the system

Data Entry & Reporting

• Perform basic data entry in Microsoft Excel for logs, checklists, and daily operations

• Assist in maintaining accurate guest records and operational trackers

Interdepartmental Coordination

• Provide clear, updated information on products, menu items, and promotions to guests

• Liaise with relevant teams to escalate unresolved issues where necessary

Refund & Shift Operations

• Submit and log customer refunds as per guidelines

• Support shift-based administrative tasks as assigned

Back to blog