Account Strategist, Google Customer Solutions

Account Strategist, Google Customer Solutions

Join to apply for the Account Strategist, Google Customer Solutions role at Google

Account Strategist, Google Customer Solutions

Join to apply for the Account Strategist, Google Customer Solutions role at Google

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Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role.
  

Preferred qualifications:

• Experience in technology, account management, and achieving quotas to drive client growth.
• Ability to assess and solve client needs through questioning, objection management and engaging promoting.
• Ability to manage multiple projects with excellent attention to detail.
• Ability to use investigative skills to leverage data to uncover insights to support proposals and analyze impact.
• Excellent presentation and communication skills with peers, management, cross-functional teams and clients.
  

About the jobBusinesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Responsibilities

• Manage a portfolio of medium size businesses by understanding growth drivers, identifying opportunity for growth, managing risks and creating plans for achievement.
• Collaborate within the sales team, align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering quality customer experience.
• Manage customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.
• Identify client stakeholders to support Customer Business Objectives and annual digital marketing plans. Assess and solve client needs through questioning, objection management and engaging promoting.
• Coach junior team members on achieving goals and client engagement.
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionSales, Advertising, and Customer Service
• IndustriesInformation Services and Technology, Information and Internet

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